B – Internal Verification Procedure
1.0 Introduction
This procedure details how Sirius Business Services Ltd will monitor and verify the delivery of training services provided by the company to ensure a consistent quality delivery to all course delegates.
2.0 Process
Internal verification will be carried out by the managing director.
A random selection of course will be selected each year for verification, and this will be not less that 5% of the courses undertaken.
In addition any courses for which complaints are received from delegates will also be the subject of verification.
The verification process will be undertaken using a standard form (annex A) or a form required by certification bodies.
Remedial action from internal verification checks will be documented and monitored for action.
At the end of each year an annual review will be undertaken and documented which will review the performance of training provision.
3.0 Records
The following records will be produced.
Internal verification form
Annual review of training provision
Course feedback forms
Complaints
Records will be retained for 3 years.
4.0 Process review
This process will be reviewed annually.